Lync Consultant (f/m) – Group Chat & Voice TC III – 19370-06

- Support LYNC Programme/Project in its deliverables
- Planning/preparation/execution of the migration from legacy chat systems
(Mindalign, Interchange) to Lync Group Chat
- Planning/preparation/execution of the migration from legacy hosted live meeting platform to LYNC
- Planning/preparation/execution of Vantage policy enforcement
- Planning/preparation/execution of the move of Swiss LYNC Pools from Green to Red Zone [CH Role Only]
- Bring system changes into production and performing initial implementations
- Implementing high-risk changes
- Server build and production readiness/QA
- Production-side project management with engineering team Additional Responsibilities
- Resolution of 3rd line application and system support issues
- Following defined problem management processes for service outages
- Troubleshooting root cause of problems through liaison with vendors and engineering team Essential Hard Skills

Anforderung:
– Minimum 3 years 3rd line UC support experience in a large global organisation
- Strong project experience and understanding of processes
- Strong understanding of LYNC 2010 including experience of installing and configuring
- Strong understanding of Vantage (Actiance Product) including experience of installing and configuring
- Strong understanding of Vantage compliance policies
- Understanding of LYNC/Vantage Archiving technologies
- Strong troubleshooting skills with a proven record of resolving serious system problems through vendor liaison
- Understanding of Windows 200x, Active Directory
- Experience with Microsoft clustered SQL servers (as used by LYNC)
- Documentation experience (procedures, system topology, operational run-books etc) Desired Hard Skills
- 3rd Line Mindalign support experience
- Understanding of Solaris/Linux O/S Essential Soft Skills
- Strong communication skills with the ability to articulate technical ideas and document reports and procedures.
- Good customer focus and experience of working for demanding customers in a high-pressure environment. Desired Soft Skills
- Experience of working for a global financial organisation
- Ability to communicate with people from all levels of the organisation

Languages:
- English

Projektstart: ASAP
Projektende: 19.12.2014 + ext. Option
Auslastung: 100% – on site
Leistungsort: Zürich (CH)

Wir freuen uns auf Ihre Bewerbung oder über die Empfehlung eines(r) Kollegen(in). Bei Interesse senden Sie uns bitte unter Angabe der Projektnummer (19370-06) Ihren CV (Word-Datei) sowie Ihre Stundensatz, bzw. Tagesatzvorstellung für das ausgeschriebene Projekt.

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Projektanbieter: people4project GmbH

Bewerbungsschluss: 02.07.2014

Letzte Aktualisierung: 23.06.14

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